There are two kinds of customer support. Reactive customer support Proactive customer support When you help an user fix their problem once they reach out on email, phone, SMS, or any other medium you offer support on, that’s reactive customer … Continue reading Uber’s example of proactive customer support
Today was my last day at Freshworks Inc. While I had been anticipating this day to be the most exciting day, it’s not. I wish I could take my team from Freshworks Inc. to wherever I am moving next on … Continue reading Last day at Freshworks Inc.