There are two kinds of customer support. Reactive customer support Proactive customer support When you help an user fix their problem once they reach out on email, phone, SMS, or any other medium you offer support on, that’s reactive customer support. On the other hand, when you identify product loopholes and reach out to the […]
Tag Archives: Freshdesk
Last day at Freshworks Inc.
Today was my last day at Freshworks Inc. While I had been anticipating this day to be the most exciting day, it’s not. I wish I could take my team from Freshworks Inc. to wherever I am moving next on my journey. To sum it up, I feel bad and sad about the last week […]