There are two kinds of customer support. Reactive customer support Proactive customer support When you help an user fix their problem once they reach out on email, phone, SMS, or any other medium you offer support on, that’s reactive customer … Continue reading Uber’s example of proactive customer support
🎁On the 27th of May, 2003, the first version of WordPress launched for the general public. I didn’t use WordPress until 2010. I first discovered WordPress when I was in my 10th grade. That’s when I started using WordPress, for … Continue reading WordPress is now 15 years old 💖
I am joining Automattic as a Happiness Engineer. This has been a role that I have been looking forward to many months now. Continue reading I am joining Automattic
Today was my last day at Freshworks Inc. While I had been anticipating this day to be the most exciting day, it’s not. I wish I could take my team from Freshworks Inc. to wherever I am moving next on … Continue reading Last day at Freshworks Inc.